BigPicture, BigGantt, BigTemplate partial outage

Incident Report for BigPicture

Resolved

This incident has been resolved.
Posted Mar 06, 2025 - 11:26 CET

Update

We are continuing to monitor for any further issues.
Posted Mar 06, 2025 - 10:55 CET

Update

We are continuing to monitor for any further issues.
Posted Mar 05, 2025 - 22:22 CET

Monitoring

We have identified the issue and implemented a fix. Affected clients have been restored, and applications should be functioning normally. However, we are continuing to monitor the situation closely, as there may still be some lingering issues.

If you are still experiencing any problems, please reach out to our support team. Thank you for your patience and understanding.
Posted Mar 05, 2025 - 22:17 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 05, 2025 - 18:53 CET

Investigating

We are currently investigating this issue.
Posted Mar 05, 2025 - 14:27 CET
This incident affected: BigGantt (BigGantt Jira Cloud App), BigPicture (BigPicture Jira Cloud App), and BigTemplate (BigTemplate Jira Cloud App).