Disabled Jira webhook synchronisation

Incident Report for BigPicture

Update

Some Jira issues may not sync with BigPicture due to non-working webhooks.

Workarounds:
• Task data issues → use Resynchronize from the menu
• Other issues → Clear cache

ETA: 08 May (8.05)

Posted May 05, 2026 - 12:55 CEST

Update

We are continuing to work on a fix for this issue.

Posted May 04, 2026 - 15:20 CEST

Identified

We are currently experiencing issues with webhooks (Jira events), which may result in a lack of data synchronization between Jira and BigPicture.
Our team is actively working on resolving the problem. We will provide an update as soon as more information becomes available.

Posted May 04, 2026 - 15:18 CEST

This incident affects: BigPicture (BigPicture Jira Cloud App).